- Cancelling your order
We are very quick at processing your order to ensure you receive your parcel as quickly as possible. Once an order has been placed, please email email@example.com by 2pm the next day.
You have 14 days to return your unused goods, please in the first instance contact firstname.lastname@example.org. We will then give you the address to send your items back to. Please be advised you are responsible for the postage fees incurred and will not be refunded.
You should then send us back the goods in their original condition and packaging. We reserve the rights to refuse returns or charge you a fee if the product is received otherwise in accordance with this requirement.
- Faulty or defective goods
If you receive an item that is faulty or defective, please contact customer services in the first instance to provide further details. Before sending the goods back please email email@example.com. Once we receive your return we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- Receiving a refund
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- Late returns
Returns outside of 14 days may be accepted at the discretion of minionminiatures.co.uk